Energy Supplier Support

What to Expect As An Agent

• Responding to general inquiries
• Describing the booking options
• Explaining billing process and options
• Accepting and processing requests for information materials
• Researching and resolving customer complaints
• Billing clarification questions
• Transferring calls to Client customer service when required
• Additional services as mutually agreed upon by Client 
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Capabilities of Top Performing Agents

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• Deliver fluent written and verbal English
• Outstanding problem-solving skills
• Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly and eloquent customer service   
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Equipment Requirements
*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 
**Any other equipment needed will be advised of upon enrollment**

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Available Hours

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Monday- Friday 8:00 AM – 11:00 PM EST 

Sunday – Saturday 9:00 AM – 9:00 PM EST 

Client requests agents service 20 hours per week, 5 hours Sat and/or Sun

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Starting Pay: $12.50 per hour 

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