Sporting Goods Support

What to Expect As An Agent

• Respond to “Where is my order” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Disposition all calls
• Screen escalation requests to the enterprise from agents in the chat room
• Observe call queue for AHT and call statuses
• Deliver first call resolution with white glove service

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Capabilities of Top Performing Agents

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• Deliver fluent written and verbal English
• Patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Skill and efficiency in writing and verbal communication
• Knowledgeable, friendly and eloquent customer service 
• Demonstrate a proven ability to deal with challenging customers and situations
• Expertly navigate the Internet and demonstrate a working
  knowledge of Microsoft Office programs such as Outlook, Excel and Word
• Demonstrate a working knowledge of a variety of sports and outdoor activities

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Equipment Requirements
*No Chromebooks or Mac systems are capable

PC Requirements:
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
4 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
Hard-wired connection (no wireless) Minimum 10 Mbps download / Minimum 3 Mbps upload
 
 
**Any other equipment needed will be advised of upon enrollment**

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Available Hours

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7 Days a Week 7:00 AM EST – 1:30 AM EST
Peak availability from 8:00 AM to 10:30 PM EST

Client requests agents service 20 hours per week, (4 hours) required on a Saturday or Sunday or a combination of both.

Starting Pay: $11.00 per hour

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